Terms & Conditions

DELIVERY

1. SaraMax Malaysia is unable to amend orders nor combine orders which were separately made after it is placed. Please double check your order details before confirming the order.
2. All orders are processed and dispatched within 1 to 2 working days upon verification of payment. Delivery is carried out during working hours, Monday through Friday, excluding weekends and local public holidays (Malaysia).
3. Please take note that if you have purchased a BACK ORDER (BO) item alongside a ready stock item, we will send the ready stock item to you first.  (except international orders, in which the ready stock will be sent together once back order arrives)
   The back order item will be sent on a separate parcel. 
4. Once the Dispatch Confirmation is emailed to you, your products are under the responsibility of our third party postal service providers and we shall not be responsible for lost parcel in post if proof of postage is supplied. Any claim will have to be made with our third party postal service providers and we will make reasonable effort to assist in compensation claims (if any).
5. For all international orders, any customs or import duties charged once the parcel reaches its destination country (if any) must be paid for by the recipient of the parcel. In the case if tax not paid within the stipulated period, goods will be forfeited and destroyed by customs department which is not under our control.
6. Price of postage includes handling fees.

BOUNCED PARCELS  

1. Customers will be contacted via email should we receive any bounced parcels bearing their name.
2. Cost for re-delivery will be borne by the customer. SaraMax Malaysia will bear the cost of re-delivery if it is deemed as an error on our part. Details regarding the re-delivery will be provided in the email sent to the customer.
3. SaraMax Malaysia reserves the right to deny any request to combine the bounced back parcels with any new orders.
4. Any unclaimed bounced back parcels after 30 days grace period will be forfeite

RETURN POLICY

ALL RETURNS MUST BE SENT BACK WITHIN 5 WORKING DAYS (MALAYSIA) / 10 WORKING DAYS (OUTSIDE MALAYSIA)

SaraMax Malaysia provides returns for all items < except Best Buy/SALE/Discounted items (includes items purchase using discount codes (except first time registration codes)> / Accessories and specifically stated non-returnable items). 

1. Returns can only made one time per order number. Meaning that any order made with return credit cannot be returned the consequent time.
2. Items must be in its original condition (tag intact, unworn, unwashed and unaltered). Exchanges for articles which do not meet all mentioned conditions will be duly declined. All items are not to be soaked. If color runs due to this reason, item/s is strictly not returnable.
3. All return must include the INVOICE SLIP . You may reprint it under your Account if lost.
4. The Return department will get back to you once a return item is received by us and we will email your credit voucher once the item is received. This normally takes 2-3 working days .
5. All returns which do not meet the above-mentioned criterias will be strictly declined and forfeited. 

Return your items to the address below :

SM MEDIHEALTH SUPPLIES SB
12, Jalan SS19/1D, Subang Jaya, 47500 Subang Jaya, Selangor, Malaysia.